A toxin released by cyanobacteria in Lake Erie contaminated the water supply.The toxins produced by cyanobacteria are unregulated and emerging contaminants; however, Des Moines Water Works has embraced the health advisory and protocols, and has invested in new protocols and equipment to monitor proactively.
Once the water is flowing, allow the faucet to run for a minute or two.The first water may be cloudy due to air in the water or particles that dislodge as the pipes fill with water. If water is cloudy throughout the house and it does not clear after allowing the water to run for several minutes, contact Des Moines Water Works Dispatch at 283-8772.Special attention is given to trench safety which protects our employees and to traffic control which protects our employees as well as the traveling public. When the water comes back on, there will likely be air in your water service piping.Before the water service is restored, the repaired water main is flushed and sampled to restore the best possible water quality. It is a good idea to run the first water after an outage through a faucet that does not have an aerator screen, such as a bathtub. Air will make a spurting or hissing sound as it escapes through the faucet.This equipment listens to the sound the water makes as it exits the pipe and can determine the location of the leak based on the intensity of the sound.
When the location of the leak has been determined, water service in the area must be shut down so the break can be repaired.
Des Moines Water Works uses Code RED to communicate water outages to affected customers.
For more information and to sign up for Code RED alerts, visit: The safety of our employees and the public during a main break repair is a top priority.
The San Diego County Water Authority has been offering its Citizen Water Academy since 2014.
They had a need to better educate the public and community leaders about water management during a severe drought.
When a water main breaks, generally water comes to the surface and flows across the ground to a storm sewer or waterway.